VIKDERA – Shipping, Return & Cancellation Policy

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

If we experience a high volume of orders, processing time may take slightly longer.

Shipping Destinations

We currently ship to the following countries:

India, United States, Australia

Europe:
Switzerland, Luxembourg, Denmark, Norway, Germany, Ireland, Netherlands, Sweden, France, Italy, Spain, United Kingdom

Delivery Time

Standard Delivery Time:
7–15 business days

In rare situations such as logistics delays, customs clearance, or carrier issues, delivery may take an additional 5–10 business days.

If your order is delayed beyond the maximum delivery period, please contact support with your Order ID.

Orders can be cancelled within 12 hours of placing the order.

Once an order has been processed or shipped, cancellation will no longer be possible.

Damaged / Defective / Wrong Item

If you receive a damaged, defective, or incorrect product, you are eligible for a replacement or refund.

Customers must provide:

• Order ID
• Proof of purchase
• Clear photo or video evidence

Requests must be submitted within 3 days of delivery.

After verification, we will provide either:

• Replacement product, or
• Full refund

Size Exchange

If the size does not fit, we offer size replacement within 7 days to 15 days of delivery.

Conditions:

• Item must be unused
• Item must be in original condition
• Item must include original packaging

Refunds for size-related issues are not accepted.

Non-Refundable Situations

The following cases are not eligible for refunds:

• Items returned due to customer preference or change of mind
• Incorrect size ordered by the customer
• Orders delivered to an incorrect address provided by the customer

However, size replacement may be available according to the Size Exchange Policy.

To prevent fraudulent claims and chargeback abuse:

• All orders are documented with order verification, shipment tracking, and delivery confirmation.
• Customers must contact VIKDERA support before initiating any payment dispute or chargeback.

If a chargeback or dispute is filed without contacting support first, the request may be considered fraudulent and may result in denial of future purchases or services.

In rare cases of extreme dissatisfaction, we may offer a partial refund of up to 70% after review.

Once approved, refunds will be processed within 10–15 business days to the original payment method.

For return or replacement requests related to damaged or defective products, Unboxing - photo or video proof is required. Our support team will contact you via WhatsApp or email to collect the proof if needed.